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Below the “Terms and conditions” that are applicable for the apartments reservations made through the www.rome-apartments-hotels.com website.
1. Introduction
The following general conditions constitute the integral part of the contract agreed with Www.rome-apartments-hotels.com
2. Booking conditions and mode of payment
To confirm the booking, it will be necessary to pay a deposit and give a suitable guarantee in favour of www.rome-apartments-hotels.com. based on one of the following modalities:
|
Modality |
Activation Of Booking |
Deposit |
| Credit Card number online with secure banking |
Immediate with an email confirmation from www.rome-apartments-hotels.com. |
Yes* |
* The amount of the deposit that has to be paid varies, according to the apartment that has been chosen.
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The Deposit is a part of the rental fee and is due in advance by credit card, bank draft or WU in order to finalize the reservation of the Property. |
Irrelevant of the mode of booking, on arrival the balance has to be paid ONLY WITH CASH.
3. Cancellation or alteration of the booking by the Client
A. CANCELLATION OF BOOKING
If you need to cancel the booking, you may send an e-mail to bookings@rome-apartments-hotels.com or a fax to +390642390449 The cancellation policy of www.rome-apartments-hotels.com is as follows:
|
Cancellation |
Penalty |
Note |
| more than 30 days before arrival |
100 Euro* processing fee |
You will be reimbursed for the difference if the value of the downpayment is superior. The cost of the corresponding operation will be retained. |
| Between 30 to 15 days before arrival |
50% of the total amount of the booking |
ww.rome-apartments-hotels.com will debit the amount of the penalty from your credit card. |
| Less than 15 days before arrival |
100% of the total amount of the booking |
www.rome-apartments-hotels.com will debit the amount of the penalty from your credit card. |
If you do not show up and do not inform www.rome-apartments-hotels.com, then the whole amount of the booking will have to be paid.
*The 100 Euro processing fee will be retained from the downpayment. If the value of the downpayment is less than 100 Euro www.rome-apartments-hotels.com will charge the difference on your credit card.
B. ALTERATIONS OF BOOKING.
A 50 Euro processing fee will be charged in the following case of alteration of booking requested by the Client more than 30 nights before arrival:
- change of apartment for the same dates of the previous booking
A 100 Euro processing fee will be charged in the following case of alteration of booking requested by the Client more than 30 nights prior to arrival:
- reduction of the duration of the previous booking
ALL THE ALTERATIONS OF BOOKING REQUESTED 30 DAYS OR LESS BEFORE ARRIVAL WILL BE CONSIDERED AS CANCELLATIONS AND THEREFORE THE CORRESPONDING PENALTIES WILL APPLY.
i.e. Value of original booking 800 Euro. Value of new booking 600 Euro.
- if the alteration of booking is requested between 30 nights and 16 nights before arrival a 50% penalty will apply to 200 Euro (the difference in terms of value between the original booking and the new booking)
- If the alteration of booking is requested 15 nights or less before arrival, the whole 200 Euro (the difference between the original booking and the new booking) will be charged.
We strongly recommend to subscribe a travel insurance. The 2 following websites maybe be helpful:
http://www.insureandgo.com/default.asp?RefID=1558
http://www.insuremytrip.com
4. Prices and taxes
The VAT (Value Added Taxe) in not included in the prices published on the website. Therefore, the final price will have it on top of the total price of the apartment. The amount of the VAT will vary according to the amount of the downpayment . Generally it will be around 5% of the total value of the booking. In any case, the exact amount of the VAT will be shown in your booking form before you’ll be asked to confirm your reservation.
Example |
| Price for the apartment |
100 Euro |
| VAT 5%: |
5 Euro |
| Final price taxes included: |
105 Euro |
The VAT has to be paid entirely with the deposit. In case of an apartment with a 20% deposit and a 4% of VAT, the modality of payment will be as follows:
e.g. |
| Price for the apartment: |
100 Euro |
| VAT 4%: |
4 Euro |
| Final price taxes included: |
104 Euro |
| Deposit |
24 Euro |
| Balance to be paid on arrival |
80 Euro |
The prices indicated are daily and are specified in the price table of every single apartment. The prices vary depending on: the duration of the stay, the season (high/low) and, in some cases, depending on the number of persons who will stay in the apartment. Minimum stay is 4 days, unless differently specified in the description of the apartment. If the stay comprises of 2 different seasons (high/low) the payment amount will be calculated by counting the exact number of days for every period.
5. Services: what is included and what is not included
The rent includes electricity consumption, change of bed linen and towels once a week. In case you need to have a supplementary service, for example additional cleaning, a change of linen, one may communicate the request at the moment of arrival and these extra services will have to be paid for on the spot. The information concerning the infrastructure in the area (means of transport, shops, restaurants etc.) are provided by third party, therefore it is possible that they may not be accurate or the recent changes may not be indicated. If there is a disruption in the furnishing of services like gas, water and electricity, www.rome-apartments-hotels.com will not be retained responsible.
Check-in Monday to Saturday from 11.00 a.m. to 08.00 p.m. is free of charge, except on Italian public holidays.
What is not included:
- additional 20 Euro for check-in from 08.00 p.m. to 10.00 p.m. Monday to Saturday;
- additional 50 Euro for check-in from 10.00 p.m. to 01.30 a.m. Monday to Sunday;
- additional 20 Euro for check-in on Sunday and on Italian public holidays till 10.00 p.m.;
- additional 5 Euro per night for the use of the air conditioning.
6. Alternative apartment or cancellation by www.rome-apartments-hotels.com
www.rome-apartments-hotels.com reserves the right to substitute at any time, for the same price, the apartment already booked with another apartment of the same or of a superior value in case of an unforeseen event.
In extreme cases, www.rome-apartments-hotels.com may, at any time, cancel the contract. In this case we will immediately return the entire amount of the deposit. No further amounts of whatsoever nature shall be due by the Company to the Client.
7. Departures, arrivals and cut short or extensions of stay
The arrival has to be at the place and time agreed with www.rome-apartments-hotels.com. If you do not arrive on the time agreed, due to demonstrable inconvenience which is not within your control (eg. delayed or cancelled flight) it will be sufficient to contact Www.rome-apartments-hotels.com on arrival and make a new appointment. When the late arrival cannot be charged to unforeseeable circumstances, you may anyway fix a new appointment with Www.rome-apartments-hotels.com for the hand over of the keys. In both cases, should you loose one or more nights, you will have to pay for the entire duration of the booking, including the nights you have not stayed in the apartment. In case of an anticipated departure no reimbursement will be recognized. To extend your stay it will be enough to contact our booking office.
8. Tenant’s obligations
At the moment of the hand over of the keys you will have to give a deposit of at least Euro 100 which can be paid in cash, or you can give your credit card number as a guarantee. If you do not give the deposit or the permission to charge your credit card in case of damages to our representative, we retain the right not to hand over the keys.
The tenant must pledge to occupy the lodging respecting the regulations of the good neighbourhood. At the moment of departure the full amount of the deposit will be returned to you if the apartment has not suffered any damages.
Final cleaning: The apartment must be left in order. More specifically: the pottery must be cleaned, the garbage must be thrown in the public garbage can, outside the apartment. If those simple rules will not be respected we will be obliged to charge 60 Euro for the final cleaning of studio apartments and one bedroom apartments, 80 Euro for the 2 bedrooms apartments and 100 Euro for the 3 bedrooms or larger apartments.
Check-in and check-out: check-out is STRICTLY at 11.00 am. Please consider this a matter of respect towards new guests. We will be obliged to charge an additional night if this timing is not respected. Check-in can be made from 11.00 am, but sometimes guests will kindly have to wait that the cleaning will be completed.
At the moment of departure the full amount of the deposit will be returned to you if the apartment has not suffered any damages.
9. Responsibility
www.rome-apartments-hotels.com will not be held responsible for:
- Robbery in the apartment
- Fire
- Other causes out of the control of www.rome-apartments-hotels.com (natural calamities, wars, terrorist attacks etc.)
10. Competent court
Any dispute regarding this present contract will be dealt with exclusively by the Roman Court .
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